Privacy Statement
Holiday Villa Sol y Mas Moraira
Last updated: 23 July 2026
When do we process personal data?
We process personal data when you:
- visit our website;
- contact us;
- request a reservation;
- book a stay;
- subscribe to our newsletter;
- use our services during your stay.
What personal data do we process?
Depending on the situation, we may process the following data:
Contact details
- First and last name
- Email address
- Telephone number
Reservation details
- Stay period
- Number of guests
- Any requests or comments
- Correspondence
Administrative details
- Invoice information
- Payment status
- Payment references
We never store complete payment card details.
Legal guest registration
Under Spanish law, we are required to register all guests before arrival.
For this purpose, we process only the information required by law, including:
- name;
- date of birth;
- nationality;
- gender;
- type of identity document;
- document number;
- country of issue.
What do we use your data for?
We use personal data solely for:
- answering questions;
- processing reservations;
- communication before, during and after your stay;
- payments;
- legal obligations;
- fraud prevention;
- website security;
- improving our services.
We do not use your personal data for automated decision-making or profiling.
Legal basis
We process personal data on the basis of:
- performance of a contract;
- legal obligations;
- legitimate interests;
- consent (for example, for marketing cookies).
Which parties process data on our behalf?
To provide our services, we work with various service providers:
- Lodgify: for reservation management.
- Stripe: for the secure processing of online payments. Stripe processes payment data in accordance with its own privacy policy.
- Hosting provider: our website is hosted by a professional hosting company.
- Email provider: for email communications.
- WhatsApp: when you contact us via WhatsApp, WhatsApp's own privacy policy also applies.
- Spanish authorities: we are legally required to register certain guest data and provide it to the competent Spanish authorities.
Bookings through other platforms
If you make a reservation through platforms such as Airbnb or Micazu, we process only the personal data necessary to fulfil your stay.
The privacy policies of these platforms also apply to your reservation.
International data transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
When this occurs, they implement appropriate safeguards in accordance with the General Data Protection Regulation (GDPR).
Data retention periods
We do not retain personal data for longer than necessary.
Data subject to statutory retention periods will be stored for the period required by law.
Security cameras
For the security of the property, security cameras are installed.
- The cameras are used solely to protect the property and its contents.
- During a normal guest stay, the cameras are switched off.
- Recordings may only be made if the alarm system is activated.
- No images are recorded in areas where guests can reasonably expect complete privacy.
Cookies
Our website uses cookies.
These cookies are used for:
- the proper functioning of the website;
- remembering preferences;
- statistics (where applicable);
- marketing cookies (only with consent).
More information can be found in our Cookie Policy.
Security
We take appropriate technical and organisational measures to protect your personal data.
Your rights
You have the right to:
- access your personal data;
- correct your data;
- request deletion of your data;
- object to processing;
- restrict processing;
- transfer your data;
- withdraw your consent.
If you wish to exercise any of these rights, please contact us.
Complaints
Are you dissatisfied with the way we handle your personal data?
Please contact us first so that we can work together to find a solution.
Changes
We may amend this Privacy Statement if required by legislation or changes to our services.
The most up-to-date version will always be available on our website.